Managed Services

Managed services lets customers offload specific IT operations to Zuma Technology. Our tactical tech team assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf. By offloading routine infrastructure management, customers can concentrate on running their business, with fewer interruptions due to IT issues. The philosophy we follow in pursuit of achieving customer goals is to remain proactive to avoid business downtime. Zuma Technology works with customers to provide traditional IT services. IT services may be provided to clients as an independent project, on an ongoing, recurring basis, or as part of a complete, enterprise business solutions. Additionally, Zuma Technology provides complete IT outsourcing to provide simple, one-stop shopping for the IT needs of small and mid-size businesses. We offer services such as:

  • Data Backup and Recovery — Customer data is the most important aspect for a business. By implementing a proper backup solution, customer’s have the ability to store data on a secure server and in the event a disaster happens, Zuma Technology can quickly retrieve important data and business can be back up and running in no time.
  • Desktop and Laptop Support — The support technicians at Zuma Technology provide front line responsive support to our customers. The trained technician’s are able to dissect the issue, resolve the problem, and explain to the customer how the issue was resolved and prevent the issue from happening again.
  • Hosting — Hosting solutions for email, web sites, and other business systems. Hosting engagements can include management and administration of related applications as your business needs dictate.
  • Managed Administration — Complete, outsourced management and administration of business systems and IT applications. Managed administration provides customers with turn-key management of sensitive IT systems and Service Level Agreements that meet the up-time requirements demanded by your business.
  • Security Assessments — Thorough security assessments of external and internal systems, applications, and servers. Zuma Tech helps its customers protect their online assets by providing accurate risk analysis, threat assessment, and recommendations for improving security based on current industry intelligence.

Additional IT Services include:

  • After Hours Support
  • Asset Tracking & Reporting
  • Cloud Computing
  • Email Spam Filtering
  • Infrastructure Design
  • Network Solutions
  • Onsite / Remote Support
  • Server Maintenance & Support